Terms and Conditions of Sale and Use of this website.

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND CONDITIONS AND YOUR ORDER FOR FUTURE REFERENCE

This page states the Terms and Conditions (the “terms”) under which you may use the website located at trabolganbirds.com (the “website”) and which govern our supply of goods to you.

These terms and conditions form a legally binding contract between us (Ravenstone Birds of Prey) and you. Your acceptance of these terms and conditions is given when you purchase goods from us.

We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the terms and conditions, the Goods or the Website please contact us.

Information about the Website and the Goods

This section sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You should bear in mind that buying over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

• Promotional offers and codes will differ from time to time
• The colours which are shown for the Goods on the Website will depend on many factors – including your display settings;
• All sizes and measurements are approximate;
• All Goods are subject to availability – we may not be able to supply your order;
• Any delivery estimates given by email are estimates only;
• The Goods and promotions which are offered on the Website may not be available in-store, and vice-versa.

Buying Goods

This section sets out some terms which apply to your purchase of goods from us through the Website.

Purchase

You make an offer to purchase a product from us (your “Order”) by completing the staged process on the Website as set out below:

• Adding product to your basket
• Checkout step 1 – review cart
• Checkout step 2 – billing details
• Checkout step 3 –  shipping details and instructions
• Checkout step 4 –  payment details, and
• Confirmation of order

Your Order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an order acknowledgement email to the email address which you provide in the order process. This order acknowledgement email will contain your Order number and details of the goods ordered. Note that this email is only to acknowledge that your Order has been received, and is not acceptance by us of any offers to purchase goods.

We must receive full payment before we can accept any offers. All payments at this time must be completed through PayPal.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you. We reserve the right to refuse any offers in an order prior to acceptance. If a product is not available we will contact you. A product which is not available will not be included in the contract for a product which is despatched.

Pricing

• All prices and charges are shown in Euros (€)
• All prices are inclusive of ROI VAT and other applicable ROI taxes. 

Promotions

We may from time to time offer promotional offers on purchases made through the website.

All offers and promotions are at our sole discretion and are subject to variation or withdrawal without notice.

Offers or promotions cannot be applied to previously ordered items.

All items are subject to availability at time of order.

Only one promotional code can be used per order. Any orders using more than one promotional code will be cancelled.

Voucher codes cannot be used in conjunction with any other offer

Delivery

If your goods have been despatched we will be unable to stop the delivery process but you may return any unwanted goods at your own cost, providing they are undamaged and in their original packaging.

ROI Delivery

We aim to deliver all ROI orders within 3 to 4 working days via An Post.

International delivery

We aim to deliver within the lead times specified for your country, however please allow for the correct amount of working days for the delivery to arrive.

During busy periods (including Cyber weekend and Christmas) deliveries may take a little longer.

International Delivery Services

Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the cost would be as customs policies and import duties vary from country to country.

In addition some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.

Delivery may be delayed by local customs because of this but unfortunately this is out of our control.

Lost Parcels

We will begin our missing parcels procedure if your order fails to arrive within:

• 10 working days of despatch (ROI only)
• 20 working days of despatch (International)

Please notify us if you have not received your parcel after the above time frames, then we can investigate your claim as quickly and efficiently as possible.

Please note that we may refuse to make future deliveries to addresses that are considered to be insecure. In this event you will be contacted by us and asked to provide an alternative delivery location for future orders.

Take care when entering your delivery address as we cannot be held responsible for any non-delivered parcels if the address information was not entered correctly.

Cancellations

Under the Consumer Protection Act 2007 you have the right to cancel your order within a period of 14 days. The period of 14 days begins the moment you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, toiletries, cosmetics, or pierced earrings. You must inform us of your wish to cancel in writing by email within a period of 14 days beginning the moment you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you. So please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of not less than €20 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds etc.

For full details of your rights under the Regulations, please contact Citizens Information.

Additional delivery charges such as express delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given.

What do I do if my item is faulty?

Complaints Handling

We try to make sure that you’re happy with all of our products, in the event that you need to complain, email ravenstonebop@hotmail.com and we’ll do our best to make you happy again!

General terms relating to our relationship with you

This section sets out some general terms that govern our relationship with you and purchases by you.

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address. These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by Irish Law, and you and we agree to submit to the non-exclusive jurisdiction of Irish courts for the determination of disputes.

We reserve the right to terminate your access to and use of the Site and any of its features in its sole discretion, without notice and liability, including, without limitation, if we believe your conduct fails to conform to these Terms or any Additional Terms.

We also reserve the exclusive right to modify, withdraw, suspend or discontinue, temporarily or permanently, at any time and from time to time, any materials, information or content available on the Site, without limitation, in whole or in part, including the cessation of all activities associated with the Site, with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of the Site or any part thereof.

Notices and disclaimers

These notices and disclaimers govern your use or our website, trabolganbirds.com

We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of except as specifically agreed with us in any further agreement we may make with you in writing.

We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.

Nothing in the above exclusions affects your statutory rights as a consumer.

All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to either us or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below.

You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non commercial use.

You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use.

You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other). You may not frame or link to the website or any part of it without our express permission.

The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions, or of any term of these terms and conditions, will be governed by the law of the Republic of Ireland. The Irish courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website. This does not prevent residents of the United Kingdom, Europe or worldwide from starting proceedings in their local courts.

Our Harry Potter inspired products may or may not be official products from the Harry Potter world, which is trademarked by J. K. Rowling. We do not claim ownership.

Nothing under these terms and conditions affects your statutory rights.

Waste Electrical & Electronic Equipment (WEEE) Regulations

In the past, most waste electrical and electronic equipment and batteries have ended up in landfill sites, where the toxic materials some of them contain can put communities at risk.

Waste batteries must never be placed in your waste disposal or recycling bins. There is a bin for small batteries in your local store. Local authority/civic amenity facilities also take back waste batteries free of charge. Waste battery recycling is free.

Insurers

Our Public Liability Insurance details are available on request.